Accessing Services

City of Toronto Departments and Services

311- Non-Emergency Support and Information

  • Dial 3-1-1 for non-emergency services, programs and information, 24 hours a day, 7 days a week
  • Calling from outside of Toronto: 416-392-CITY (2489)
  • TTY for the hearing impaired: 416-338-0TTY (0889)
  • E-mail: [email protected]
  • Website: www.toronto.ca/311
  • City of Toronto Frequently Asked Questions: http://www.toronto.ca/faq/index.htm

Municipal Licensing & Standards (Toronto & East York District)

416-338-0711

  • Abandoned appliances
  • Apartment building standards
  • Litter
  • Property in general disrepair

Parks, Forestry & Recreation

  • General Inquiry 416-392-1111

Police

  • Emergency – 911
  • General non-emergency 416-808-2222
  • 51 Division (Front Desk) 416-808-5100
  • 52 Division (Main Number) 416-808-5200
  • Marine Unit (Main Number) 416-808-5800

Shelter, Support & Housing

  • Emergency Shelter – Assessment & Referral (single adults, youth and couples) 416-338-4766 or 1-877-338-3398 (free from any pay phone)
  • Emergency Shelter – Central Family Intake 416-397-5637
  • Streets to Homes (To get help for someone who is homeless) 1-866-392-3777 (free from any pay phone)

Solid Waste

  • Collection Calendar 311
  • Hazardous Waste pick-up 416-392-4330
  • Large appliance pick-up 311
  • Multi-residential questions and concerns – 311
  • Website: www.toronto.ca/garbage/multi
  • Single family Blue Bin, Garbage Bin, Green Bin questions – 311
  • For more information on disposing of hazardous waste and home electronics, please visit http://www.dowhatyoucan.ca

Toronto Hydro

  • Repair street light 416-542-3195 (Note – 311 will also take this info)

Toronto Transit Commission (TTC)

  • Website: www3.ttc.ca/
  • Route information: 416-393-INFO (4636)
  • Complaints, compliments, and suggestions: 416-393-3030
  • Lost & Found: 416-393-4100
  • Multilingual Services: 416-393-4636

Toronto Parking Authority

  • Find a parking lot: parking.greenp.com/
  • Residential on-street parking permits: 416-392-7873

Toronto Water

  • Drain backed up 311
  • Leaking fire hydrant 311
  • Low water pressure/no water 311
  • Problems with water taste/odour 416-392-2894

Transportation Services

  • Broken traffic signals 416-397-8723
  • Broken/missing street signs 416-397-8723
  • Seniors snow removal (to register) 416-392-7768
  • Sidewalk repairs 311
  • Snow removal 311
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Other Orders of Government

Federal

  • MP Bill Morneau – Constituency Office: 416.972.9749

Provincial

  • MPP Glen Murray – Constituency Office: 416.972.7683
  • Toronto Catholic District School Board
  • Trustee Jo Ann Davis – Office: 416.512.3409
  • Toronto District School Board
  • Trustee Chris Moise – Contact Info Coming Shortly